Booking Terms and Conditions

Making Your Booking

To book the Property, please return a completed Booking Contract together with the deposit payment details for 50% of the total booking fee. Your completion of the Booking Contract indicates your agreement that no liability can be accepted for any losses howsoever suffered or incurred by you. Upon acceptance and receipt of the completed Booking Contract and the Deposit, we will issue a written confirmation for your booking. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. In the event of refusal of a booking after funds have been paid,we will refund the balance in full.

Please carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

Paying for Your Booking

You are required to send to us your payment for the balance of the Rental and the Security Deposit at least 8 (eight) weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make payment on time we may treat your booking as cancelled by you.

The Security Deposit will be held and applied against any cleaning and/or replacement as a result of any unreasonable soiling or damage to the property, furnishings, fixtures and fittings. We will return the Security Deposit to you within 14 Days of your Departure Date, less any deductions in accordance with the conditions listed above.

If You Cancel or Amend Your Booking

Any cancellations must be submitted in writing to info@hummingbirdluxury.com and you will receive our written confirmation in return. A cancellation will not take effect until we receive written confirmation from you.

Cancellations made within 7 days of receiving a written confirmation will receive a refund in full. After such period, should you cancel yourbooking more than 8 weeks prior to the Arrival Date, we will retain your 50% Deposit and refund the remaining balance.

If you cancel your booking less than 8 (eight) weeks prior to the Arrival Date, we reserve the right to retain the Deposit as well as the balance.

If We Cancel or Amend Your Booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

Your Accommodation

Check-in time is designated on your written confirmation on the Arrival Date for your booking, unless previous arrangements have been made and confirmed in writing. Guests are required to check out by 11:00 hours on the Departure Date.

If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

Your Obligations

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, electronics clean and in good condition.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

Complaints

Every effort will be made to ensure your stay at the Property is enjoyable and without incident. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified immediately. In particular, complaints of a transient nature (for example, regarding preparation of the Property) cannot possibly be investigated unless registered whilst you are in residence.

Indemnity and Liability

We shall not be liable for events beyond our control which may interfere with your scheduled occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, terrorism, war, inclement weather, flooding, disturbance or noise coming from outside the villas such as private or public construction, traffic, animals or neighbours. No rebate or refund will be offered in these circumstances.

We assume no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation is supplied by providers who operate independently of Hummingbird Management Ltd.

We shall not be liable to you for any injury, loss of limb or life of any member of the Guest’s party, or any visitors of the Guest to the Villa during the rental period. It is a specific condition that the Guest and all members of his party have sufficient medical insurance cover, personal injury and personal liability insurance for the duration of their stay at the Villa.

The Guest on his behalf and on behalf of those staying at the Villa acknowledge that the use of the some facilities, including but not limited to the swimming pool, gym, spa, sauna, steam room, terraces and stairs, and of furnishings and appliances, particularly those in the kitchen and bathroom, may prove dangerous. The Guest and those accompanying him are fully responsible for taking all necessary precautions before using any facility, appliance or equipment they are not familiar with. We accept no responsibility for any injury of whatever sort as a result of use of such facilities. It is the Guest’s responsibility to take all necessary precautions to avoid any accident involving himself or members of his party.

Under no circumstances shall our liability to the Guest exceed the amount paid for the rental period.

Law

The contract between you and us is governed by the law of Turks and Caicos Islands and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of the Turks and Caicos Islands.